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Do you ship internationally? Plus is a dedicated website for US customers only. So we only ship within the continental United States for orders placed here.

When will you ship my order? Plus

Your order will be shipped 2~3 business days after payment has been processed. If you make an order on Friday, it will be shipped off the next week. Please expect some delay during public holidays.

When can I track my order? Plus

You will receive a shipping confirmation with a tracking number via email when your order ships. If you have any questions, please reach out to us at

Payment & Billing
What payment options are available? Plus

Skinsquared currently accepts Visa, Mastercard, American Express and Discover credit cards. Payment can also be made via Paypal, Google Pay or Apple Pay

What happens if my payment gets declined? Plus

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.

Contact your financial institution if you need the exact billing address associated with your credit card

How do I know if my order was placed successfully? Plus

After you place an order on, you will receive an email notification to the email address you provided while placing the order. Please check your junk/spam folder in case our communication was filtered.

The Order Confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email to confirm. If we cannot fulfill your order, a customer service representative will contact you.

What should I do if I did not receive confirmation email after placing an order? Plus

If you did not receive a confirmation email, kindly reach out to us at or Contact Us page with your name, phone number and item list that you purchase.

Can I make changes to my order? Plus

To make a change to your order, please contact us at immediately after the order has been placed. We will do our best to accommodate your request.

Do you accept returns? Plus

Yes, we do. Please refer to our refund policy page for more details.

What should I do if I receive wrong product? Plus

Please contact us at with photos of the items you received and the packing slip in the box, and we'll assist with getting the right products to you.