Shipping
theskinsquared.com is a dedicated website for US customers only. So we only ship within the continental United States for orders placed here.
Your order will be shipped 2~3 business days after payment has been processed. If you make an order on Friday, it will be shipped off the next week. Please expect some delay during public holidays.
You will receive a shipping confirmation with a tracking number via email when your order ships. If you have any questions, please reach out to us at info@theskinsquared.com
Payment & Billing
Skinsquared currently accepts Visa, Mastercard, American Express and Discover credit cards. Payment can also be made via Paypal, Google Pay or Apple Pay
Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.
Contact your financial institution if you need the exact billing address associated with your credit card
Orders
After you place an order on theskinsquared.com, you will receive an email notification to the email address you provided while placing the order. Please check your junk/spam folder in case our communication was filtered.
The Order Confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email to confirm. If we cannot fulfill your order, a customer service representative will contact you.
If you did not receive a confirmation email, kindly reach out to us at info@theskinsquared.com or Contact Us page with your name, phone number and item list that you purchase.
To make a change to your order, please contact us at info@theskinsquared.com immediately after the order has been placed. We will do our best to accommodate your request.
Yes, we do. Please refer to our refund policy page for more details.
Please contact us at info@theskinsquared.com with photos of the items you received and the packing slip in the box, and we'll assist with getting the right products to you.